FAQ

 What is an escape room?

An escape room is a physical adventure game in which players are locked in a room and have to use elements of the room to solve a series of puzzles and escape within a set time limit.


How much does it cost?

$25 per person.


Am I really "locked" in a room?

No. If something goes wrong, you can leave through the door you came in. However, that is not the fun way out! If you do choose to exit your game, there is no re-entry.


Is this scary?

No our rooms are designed to be fun and challenging, but not frightening.


How do I book a room?
You can book your game and pay online through our book now link on the home page. When you are on the bookings page, first select the number of participants in your party, then select the date and time. If you are planning a larger team or special event that you need handled outside our normal business hours, please email us at unlockalockescaperoom@gmail.com or call  708.704.3853


When should I arrive?
You will need to arrive 15 minutes before your scheduled start time. Please don't be late. Once the game starts you will not be permitted in. Late arrivals will not be refunded.


Do you accept walk-ins?
 We do not accept walk-ins. However, last minute bookings may be accommodated. Give us a call at 708.704.3853

Please note: Credit cards and checks are not accepted with last minute bookings



What are the recommended ages?
The recommended ages are 12 years old and up. Children 15 and under must be accompanied by an adult, and we require the room to be fully booked by your party with ages 12 and under.


Will  there be other people in the room?
Unless your group booked all of the available time slots for your game, there may be other participants since booking is left open until the room is full.


What should I bring with me?
Your thinking cap and a comfortable pair of shoes.


Are phones and cameras allowed?
Cameras are not allowed in the rooms. Cell phones are allowed but no pictures, video, or audio can be taken. If this happens, you will be asked to leave the game immediately without refund.


How many people can play in a single room?
Our rooms are designed for 2-8 players.


Can you accommodate large parties or corporate events?
Yes! To rent the whole facility or for assistance on booking a large group, please send us a message via our contact page.


Can we book a private room?
Yes! Book the full capacity of the room and you will have it to your group alone.


Can I cancel or change my reservation?
Cancellations are non refundable. However changing your reservation requires a 72 hour notice prior to your game. We can try to reschedule you to another open time slot in the future.


Is your facility handicapped accessible?
We are located up stairs. Elevators are not available in the facility.


Can I bring an extra person?
Yes, but only if you book the entire room. You can bring up to 1 extra person for an additional cost of admission.  You simply reserve the room for the maximum number of people and send us an email at unlockalockescaperoom@gmail.com.


Are gift certificates available?
Gift certificates are available through our booking page.


Please note*
Visibly intoxicated participants will not be allowed in the game.